OUR AI TECHNOLOGY
Natural language understanding
Our digital agents are trained on your customer-specific historical data and deliver a natural conversational experience, both in understanding and replying to your customers. They have contextual understanding with memory and recall and can work through tasks logically – just like a human agent would. And they provide a transparent and auditable conversation path.
Visual dialogue builder
With our visual dialogue builder, you can design complex dialogue flows with a simple drag and drop – no coding required. This powerful tool dynamically drives customer conversations, allowing you to achieve your business objectives quickly and efficiently. And thanks to its user-friendly design, you can save on deployment time and development costs.
Customer speech recognition
Trained for customer-specific use cases, our digital agents are able to understand a diverse range of accents and dialects. They can also handle poor audio quality and provide precise transcriptions with over 90% accuracy, well ahead of industry benchmarks.
Sentiment and emotion detection
Advanced sentiment and emotion detection tools allow our digital agents to create personalised caller interactions that feel natural and human – and provide you with valuable customer behavioural analytics.
OUR PARTNERS
Partner with us.
Our digital agent is multilingual and industry agnostic. We are currently rolling out across South Africa, the UK and the USA, in industries including insurance, banking, debt management, retail and concierge services.
Please get in touch if you would like to schedule a personalised demo with us today.
Partner with us.
Our digital agent is multilingual and industry agnostic. We are currently rolling out across South Africa, the UK and the USA, in industries including insurance, banking, debt management, retail and concierge services.
Please get in touch if you would like to schedule a personalised demo with us today.