OUR STORY
We are using our technology to transform call centres with fluent automated conversations
Our grandiose vision is what makes us unique and sets our solution apart from our competitors. We aim to:
- become the digital voice of the future by integrating our conversational agent into the daily lives of people.
- understand people and empower them to make better decisions through the power of our AI.
We are using our technology to transform call centres with fluent automated conversations
Our grandiose vision is what makes us unique and sets our solution apart from our competitors. We aim to:
- become the digital voice of the future by integrating our conversational agent into the daily lives of people.
- understand people and empower them to make better decisions through the power of our AI.
OUR MISSION
- Our work around individualised human modelling, behavioural analytics and sentiment and emotion detection allow us to understand callers better. We focus on what we can do best so that our partners can provide a great customer experience both with inbound calls and outbound sales and marketing campaigns.
- We are currently rolling out the Elerian AI Digital Agent across contact centres in South Africa, the UK and the USA.
- Partner with us today to automate fluent conversations with your customers, with easy-to-use solutions that deliver a great caller experience in voice and text.
OUR VALUES
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Passion
We love what we do and how we do it, that’s how we’re making an impact.
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Collaboration
Our clients are our partners, working together on a journey to deliver a great customer experience.
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Integrity
We strive to do the right thing and always aspire to do better, openly.
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Community
We care about each other and the world we live in.
OUR PEOPLE
Our team comprises many different nationalities and perspectives.
An eclectic mixture of deep tech wizards, solution-oriented gurus, customer-focused pragmatists and serial entrepreneurs.
We all share a passion for our technology and an incredibly high level of dedication to the cause.
OUR LEADERSHIP TEAM
OUR GUIDING PRINCIPLES
Partnership
We see our clients as partners sharing the mission to deliver a great caller experience, every call.
Simplicity
We design simplicity into our tools to empower our partners to build customised deep learning models and sophisticated conversational dialogues, without requiring teams of developers.
Customisation
Our models are custom trained for each specific partner use-case and the varying dialects of callers, to give us unprecedented levels of transcription accuracy and language understanding – fluency.