OUR PRODUCT
A step change in
customer experience
BENEFITS FOR YOUR CALLERS
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Being heard
Our Automatic Speech Recognition (ASR) engines ensure precision transcription by customising our models for your business. This ensures unprecedented levels of accuracy, enabling our digital agents to understand your callers, whatever their accent or dialect.
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Being understood
Natural language understanding enables our digital agents to identify your callers’ needs quickly and empowers them to follow the flow of conversation and offer accurate, empathetic responses.
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Convenience
Around-the-clock availability, no long hold times and a streamlined path to query resolution ensure that your callers’ queries are resolved quickly and effectively on their channel of choice. What’s more, any query can be seamlessly transferred to a human operator if required or requested.
BENEFITS FOR YOUR BUSINESS
Intuitive design
With our straightforward, easy-to-use tool, you can build conversation flows and automate new conversations in minutes – no coding required.
Understanding your callers
Our products deliver detailed analytics for every call received. And thanks to advanced sentiment and emotion detection, you’ll understand how each caller feels during the conversation.
Easy implementation
Our easy-to-scale offering can be deployed on premises or in the cloud and provides simple audio integration with standard telephony systems as well as a middleware layer for compatibility with legacy systems.
OUR PARTNERS
Partner with us.
Our digital agent is multilingual and industry agnostic. We are currently rolling out across South Africa, the UK and the USA, in industries including insurance, banking, debt management, retail and concierge services.
Please get in touch if you would like to schedule a personalised demo with us today.
Partner with us.
Our digital agent is multilingual and industry agnostic. We are currently rolling out across South Africa, the UK and the USA, in industries including insurance, banking, debt management, retail and concierge services.
Please get in touch if you would like to schedule a personalised demo with us today.